Frequently asked questions

Quick answers about ordering, payment, delivery, cancellations and returns.

Ordering

How do I place an order?

Open the product you like, tap Add to Cart, then go to checkout. Enter your name, phone number and delivery address and confirm the order. You do not need to create an account.

Can I change or cancel my order?

Yes, free of charge, as long as it has not been dispatched. Call or WhatsApp 0300 1787705 or email [email protected] with your order number. See Cancellations for details.

Is the price shown the final price?

Yes. All prices are in Pakistani Rupees (PKR) and delivery is free, so the total at checkout is what you pay.

Payment

How can I pay?

You can pay by:

Cash on Delivery: pay the rider in cash when your parcel arrives.
Debit or credit card, when this option is shown at checkout. Card payments are processed on Bank Alfalah’s secure payment page. Uniko never sees or stores your full card number, CVV or PIN.

Is it safe to pay by card?

Yes. Card payments are entered on Bank Alfalah’s secure payment page, not on our website. We only receive the payment result and a reference number.

What currency are prices in?

All prices on uniko.pk are in Pakistani Rupees (PKR).

Delivery

How much is delivery?

Delivery is free on all orders in Pakistan.

How long will my order take?

We process orders within 1–2 business days. Delivery then usually takes 2–5 business days. See the delivery section of our policy.

How can I track my order?

Message us on WhatsApp at 0300 1787705 or email [email protected] with your order number and we will share an update.

Returns and refunds

Can I return or exchange a product?

Yes. You can request a return or exchange within 7 days of delivery, as long as the item is unused and in its original condition and packaging. Read the full Delivery, Return, Refund & Cancellation Policy.

What if my item arrives damaged, faulty or wrong?

Contact us within 7 days with your order number and a photo or short video of the problem. If the item is defective or incorrect, we cover the return shipping and send you a replacement or a refund.

How long does a refund take?

Approved refunds are made within 7–10 working days. Card payments are refunded to the same card. Cash on Delivery orders are refunded by bank transfer or mobile wallet to an account you give us.

Contact

How do I contact Uniko?

Call or WhatsApp 0300 1787705, email [email protected], or use our contact page. Our address is MD Plaza, Near Canal View Restaurant, Canal Road, Rahim Yar Khan, Punjab, Pakistan. We are open every day, 10am to 10pm.

Who we are

Legal business name: UNIKO

Doing business as: Uniko

Address: MD Plaza, Near Canal View Restaurant, Canal Road, Rahim Yar Khan, Punjab, Pakistan

Phone / WhatsApp: 0300 1787705

Email: [email protected]

Hours: Every day, 10am to 10pm

Website: www.uniko.pk

Questions? Talk to us. Call or WhatsApp us, every day 10am to 10pm, or email us. Based in Rahim Yar Khan. WhatsApp 0300 1787705 · Email us

More from Uniko: About Us · Delivery, Returns & Cancellations · Privacy Policy · Terms & Conditions · Contact