Delivery, Return, Refund & Cancellation Policy

Free delivery, 7-day returns, and how to cancel an order or get a refund.

Free delivery: No delivery charge on any order in Pakistan.
7-day returns: Return or exchange within 7 days of delivery.
7–10 working days: For approved refunds to reach you.

Last updated: 27 October 2026

This policy applies to all orders placed on uniko.pk with UNIKO, doing business as Uniko. All amounts are in Pakistani Rupees (PKR).

1. Delivery

Charges: delivery is free on all orders. The total at checkout is the full amount you pay.
Where we deliver: addresses in Pakistan, through our courier partners. Please enter your full address, city and a phone number we can reach.
Processing: orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays).
Delivery time: usually 2–5 business days after dispatch. Remote areas, sales periods, public holidays or bad weather can add a little time.
Confirmation: we may call or message you to confirm your order before we ship it. If we cannot reach you, the order may be delayed.
Receiving your parcel: if the parcel looks damaged, or something is missing or wrong inside, contact us within 7 days with your order number and photos.

2. Cancellations

Before dispatch: you can cancel your order free of charge. Call or WhatsApp 0300 1787705 or email [email protected] with your order number. If you paid by card, we refund the full amount to the same card.
After dispatch: the order can no longer be cancelled. You can still return it under the 7-day return terms below.
Cancellation by Uniko: we may cancel an order if an item is out of stock, a price or product was listed in error, or we cannot confirm the order details. We will tell you, and any payment you made is refunded in full.

3. Returns and exchanges

You can ask to return or exchange an item within 7 days of delivery. The item must be:

Unused and in the same condition you received it.
In its original packaging, with all accessories, cables, manuals and labels.
Returned with your order number.

We cannot accept items that have been used, damaged after delivery or returned incomplete.

Damaged, faulty or wrong items: we cover the return shipping. Send us your order number and a photo or short video of the problem within 7 days of delivery, and we will arrange a replacement or a refund.

Change of mind: the cost of sending the item back to us is paid by the customer.

Exchanges: if you would like a different product, we exchange it once the original item is received and checked, subject to stock.

How to start a return

Call or WhatsApp 0300 1787705, or email [email protected], within 7 days of delivery.
Share your order number, the item and the reason for the return.
We confirm the return and tell you how to send it back.

4. Refunds

Refunds are made within 7–10 working days after we approve a cancellation, or after we receive and check a returned item.
Card payments are refunded to the same card used for the order. Your bank may take a few extra days to show it on your statement.
Cash on Delivery orders are refunded by bank transfer or mobile wallet to an account you give us.
Refunds are for the amount you paid for the returned or cancelled items, in PKR.

Who we are

Legal business name: UNIKO

Doing business as: Uniko

Address: MD Plaza, Near Canal View Restaurant, Canal Road, Rahim Yar Khan, Punjab, Pakistan

Phone / WhatsApp: 0300 1787705

Email: [email protected]

Hours: Every day, 10am to 10pm

Website: www.uniko.pk

Questions? Talk to us. Call or WhatsApp us, every day 10am to 10pm, or email us. Based in Rahim Yar Khan. WhatsApp 0300 1787705 · Email us

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